This Privacy Policy covers the information O&J GLOW SDN. BHD 202601025799 (1687895-H) collects from visitors to this website and from Customers who order through it. It explains what is collected, why it is needed, who else receives it, and what the Customer may ask for.
What information does the Company collect?
Four kinds of information are collected:
Personal information is collected, meaning a name, an email address, a phone number, and shipping and billing addresses.
Payment information is collected, such as credit or debit card details or another payment method’s equivalent. Those are processed securely through third-party payment gateways.
Order information is collected, covering the products purchased, the order history and stated customer preferences.
Website usage data is collected too, including the visitor’s IP address, browser type and device information, the pages visited, and cookies.
Why is that information needed?
The data serves five uses:
Orders are processed and fulfilled.
The Customer is contacted about a purchase, a support enquiry or a promotional update.
The website, the services and the customer experience are improved.
Fraud is prevented, and the site and its users are kept secure.
Legal and regulatory obligations are met.
Is the information shared with anyone?
It is never sold and never rented. Sharing happens only where the work or the law calls for it:
Trusted third parties that help operate the website receive what they need, among them hosting, payment processing and shipping partners.
Law enforcement and regulatory authorities receive data where the law requires it.
Each of those partners is contractually obliged to protect the data to the Company’s standards.
How is the information protected?
Protection is layered rather than single. The measures are industry-standard:
SSL encryption is in use.
Servers are secured, and monitoring is carried out regularly.
Every commercially acceptable means of protecting personal information is applied.
Even so, no internet transmission is 100% secure, and the Company does not claim otherwise.
What are cookies used for?
Cookies and similar technologies do a few jobs here, and the Customer keeps control of them:
They make the site easier to use.
They show how the site is performing.
They allow personalised content to be delivered.
They can be controlled or disabled in the browser settings, though site functionality may be affected.
What rights does the Customer have?
Three rights apply, and the Company acts on each of them:
The Customer may request access to the personal information held, or ask for it to be corrected.
The Customer may request deletion of that data, subject to legal or administrative requirements.
The Customer may unsubscribe from marketing emails at any time.
The Company would rather explain a privacy question than leave the Customer guessing about it.