This Cancellation Policy covers an order that a Customer has placed with O&J GLOW SDN. BHD 202601025799 (1687895-H) and no longer wants. It sets out the window, the steps and the refund.
How long does the Customer have to cancel?
The window opens at the moment of purchase:
An order can be cancelled within 24 hours of purchase.
A cancellation made inside that window is refunded in full.
Can an order still be cancelled after that?
Possibly not. Once an order has moved, it has left the Company’s hands:
After 24 hours, cancellation may not be possible.
That is the position where the order has already been processed or shipped.
How is a cancellation requested?
The request goes to a person, not a form:
The Customer contacts the customer service team immediately, quoting the order number.
The support team verifies the status of the order and confirms whether it is eligible for cancellation.
When does the refund arrive?
The money returns by the route it came in on:
An approved cancellation is refunded to the original payment method.
The refund takes 7–14 business days to be processed and to show in the Customer’s account.
Nobody should be left guessing about a cancelled order, so the Company is reachable here:
📧 Email: onjglow@outlook.com
🏢 Address: 99B, LEBUH NOORDIN 10300 GEORGE TOWN PULAU PINANG
🌐 Website: https://onjglow.com/contact-us/